WARNING:

• All items sold by Nerd Urbanity are intended for adult collectors.
• Be advised, as figures may have sharp and/or small parts not suitable for children.
• See delivery & refund policies for information regarding lost, stolen, or damaged items.

PREORDER GUIDLINES:

• Arrival dates are estimates and not guarantees.
• Payments for "One time Purchase" preorders are collected immediately.
• The "Preorder Option" allows patrons to pay later by invoice.
• All non-NRD preorder payments will be refunded upon request (unless the purchase is final).
• In stock items are shipped immediately with fulfilled payments.

WHERE WE SHIP:

Nerd Urbanity ships worldwide. As things change, we will expand shipping using different services and shipping companies.

SHIPPING METHODS:

We offer the following services for domestic delivery:

• UPS
• USPS

We offer the following services for international delivery:

• DHL ($1.50 Handling Fee)
• UPS ($1.50 Handling Fee)

All shipping method options are detailed during checkout. Shipping fees as well as delivery estimates are shown for each shipping method.

SHIPPING FEES:

Shipping fees are based on actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane.

SHIPPING FEES FOR IN-STOCK ITEMS:

The shipping fees are displayed during checkout for in stock items 

SHIPPING FEES FOR PREORDERS:

Shipping fees for pre-ordered items are estimates not the actual amount you will be charged for shipping. The exact product weight or product dimensions are not always known at the time we list a product for pre-order. If you are pre-ordering a single item an estimated shipping fee is displayed. If you are pre-ordering more than one item, the base fee and the price per pound that is charged for each shipment is shown. We cannot be certain which items will arrive together so a more accurate shipping estimate cannot be given. We recommend using the Pile of Loot to ship items together and save money on shipping.

DELIVERY ESTIMATES:

Delivery times may vary depending on the shipping method selected. Each shipping method will display a delivery date or date range of when a shipment can be expected for delivery.

If you are purchasing a pre-order, the number of business days expected for delivery after the item has arrived will be displayed.

Under normal circumstances the stated delivery day/range is accurate 99% of the time. There will be a small portion of shipments that take longer. If your delivery has not arrived, we suggest you check the tracking to get a package update. Please be advised that some addresses may consistently take longer than the stated delivery dates. Deliveries may also take longer if you live in an area that is experiencing an unexpected service delay, such as severe weather, natural disasters, unscheduled events, etc.

SHIPPING METHODS WITH A GUARENTEED DELIVERY DATE:

Nerd Urbanity will try to be as accurate as possible with delivery estimates, however most services are not guaranteed to arrive on the date or within the date range specified. Some one and two day expedited services are guaranteed to arrive on a specific date but must meet specific criteria to be eligible. If your shipment does qualify and does not arrive as guaranteed, Nerd Urbanity will refund your shipping fee.

The following requirements must be met for Guaranteed Delivery:

• A guaranteed delivery shipping method is selected
• Order is placed before the deadline listed on the shipping method
• Payment is successful before the deadline displayed during checkout
• Your payment does not require additional checks for fraud that delay your payment
• An attempted delivery on or before the guaranteed delivery meets our delivery guarantee
• An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee
• No service events as defined by the carrier occur that void their service guarantee.

If you suspect your delivery is late, please contact customer service. All requests must be made within 5 days of delivery.

FREIGHT DELIVERY:

Some very large items may require special freight shipping. If an item requires freight shipping it will be noted in the item’s description. When the item is available to ship, we will contact you with the actual freight cost. Most large items may only be shipped to street addresses in the contiguous United Statesn content

REFUNDS: 

1. All items purchased through Nerd Urbanity is eligible for a full refund. However, some stipulations may apply as items with Non-Refundable Deposits and items returned outside of our the 30-day return window are eligible for a partial refund. 
2.  In cases of item/s defect or damage due to carrier negligence and/or the buyer refuses delivery due to visible package damage. In case of damaged packaging due to carrier negligence, it is the buyer's responsibility to provide proof of carrier damage (photos of damage) to Nerd Urbanity for consideration for return. Items may be returned within 30 days for a full refund upon receipt of return
3. In case of carrier loss, buyers should contact both Nerd Urbanity and the carrier for assistance. Nerd Urbanity will follow up with the carrier to track the items whereabouts. If the item is determined to be unrecoverable, then a full refund will be approved
4. If a buyer receives an item/s that are other than specified prior to purchase, the buyer may return the item/s for a full refund within the 30-day window. However, documented proof of the defect and/or other than specified conditions must be provided to Nerd Urbanity for consideration. A full refund will then be issued only after the item/s receipt and inspection, as all parts and/or accessories will be inspected upon return arrival

THEFT/LOSS/FRAUD:

1. Nerd Urbanity is not liable for stolen or lost items after a delivery has been completed. It is the customers responsibility to contact the authorities and file the proper reports/claims with their mail carrier for compensation. 
2. In cases of fraud, buyers are not eligible for a refund and all collected information will be reported to the proper authorities for theft.

ACCIDENTAL ORDER:

1. For accidental orders please contact Nerd Urbanity for a full refund.

Returns & Stocking Fees: 

1. If a buyer changes their mind about a purchase and wishes to return an item/s for a refund within the 30-day return window, only undamaged and unopened (original seal must remain intact) items will be considered for a return. A refund may then be provided upon receipt and inspection of return. 
2. If a buyer changes their mind about a purchase and wishes to return an item/s for a refund outside of the initial 30-day return window, said buyer may then request an extension for their return. It's important to note that the approval of a return extension will be considered on a case-by-case basis and only if the item/s are sealed, undamaged, and in their original packaging. Customers may be charged a 10% restocking fee that will be deducted from the refunded amount. 
3. Pre-owned and substandard packaging items are a final sale and not eligible for return/refund unless one or more of the following stipulations is involved:

• Breakage and or other forms of damage during transit
• Carrier loss

All Items Sold by Nerd Urbanity Are Intended for Adult Collectors Only, as Items My Come with Small and/or Sharp Parts That May Not Be Suitable for Children Under the Age of 16. Use Items as Intended by the Manufacture in a Safe Manor, as Inappropriate and/or Unsafe Use May Result in Injury. Shop Responsibly, Purchase at Your Own Risk, and Handle All Items with Care. Nerd Urbanity LLC is not responsible for any injury sustained from the use and/or misuse of merchandise purchased from Nerd Urbanity. 

Copyright

All Content Included in or Made Available Through Nerd Urbanity LLC, Such as Text, Graphics, Logos, Button Icons, Images, Audio Clips, Digital Downloads, Data Compilations, and Software is the Property of Nerd Urbanity LLC or Its Content Suppliers Are Protected by United States and International Copyright Laws. The Compilation of All Content Included in or Made Available Through Any Nerd Urbanity Store and Its Services Are the Exclusive Property of Nerd Urbanity LLC.

Disclaimer of Warranties and Limitation of Liability

Nerd Urbanity LLC Services and All Information, Content, Materials, Products (Including Software) and Other Services Included on or Otherwise Made Available to You Through Nerd Urbanity Services Are Provided by Nerd Urbanity LLC "as is" and "as Available" Basis, Unless Otherwise Specified in Writing. Nerd Urbanity Makes No Representations or Warranties of Any Kind, Express or Implied, as to the Operation of the Nerd Urbanity Services, or the Information, Content, Materials, Products (Including Software) or Other Services Included on or Otherwise Made Available to You Through Nerd Urbanity, Unless Otherwise Specified in Writing. You Expressly Agree That Your Use of the Nerd Urbanity Toy Store and Purchases Made Through Nerd Urbanity is/are at Your Sole Risk.

To the Full Extent Permissible by Applicable Law, Nerd Urbanity LLC Disclaims All Warranties, Express or Implied, Including, but Not Limited to, Implied Warranties of Merchantability and Fitness for a Particular Purpose. Nerd Urbanity LLC Does Not Warrant That Nerd Urbanity Services, Information, Content, Materials, Products (Including Software) or Other Services Included on or Otherwise Made Available to You Through Nerd Urbanity Services, Nerd Urbanity Servers or Electronic Communications Sent from Nerd Urbanity Are Free of Viruses or Other Harmful Components. Nerd Urbanity LLC Will Not Be Liable for Any Damages of Any Kind Arising from the Use of Any Nerd Urbanity Service, or From Any Information, Content, Materials, Products (Including Both Physical & Software) or Other Services Included on or Otherwise Made Available to You Through Any Nerd Urbanity Service, Including, but Not Limited to Direct, Indirect, Incidental, Punitive, and Consequential Damages, Unless Otherwise Specified in Writing. Certain State Laws Do Not Allow Limitations on Implied Warranties or the Exclusion or Limitation of Certain Damages. If These Laws Apply to You, Some or All of the Above Disclaimers, Exclusions, or Limitations May Not Apply to You, and You Might Have Additional Rights.

Disputes & Customer Service Concerns

If A Dispute Should Arise Between You And Nerd Urbanity LLC, We Want To Provide You With A Resolution That Is Efficient And Cost Effective By Using Our Customer Service Team. Almost All Customer Service Disputes Can Be Resolved To The Customer's Satisfaction By Contacting Our Customer Service.

By Email At:

StayNerdy@NerdUrbanity.com 

Or By Phone At:

1-802-999-0493