Nerd Urbanity Returns, Refunds & Exchanges Policy

1. Return Windows & Refund Eligibility

• Standard Return Window: You have 30 days from the verified delivery date to initiate a return.
• Full Refunds: Eligible items receive a 100% refund to the original payment method.
• Condition Required: Items must be returned in original packaging with all accessories included.
• Exceptions: Items with explicitly stated non-refundable deposits qualify for partial store credit only.

2. How to Start a Return (Prepaid Labels)

• Step 1: Contact us via email at staynerdy@nerdurbanity.com or call +1 (802) 999-0493 to start your claim.
• Step 2: Our team will review your request and send a digital, prepaid shipping label directly to your email address.
• Step 3: Print the emailed label, securely pack your item in its original box, and affix the label to the outside.
• Step 4: Drop the package off at the designated carrier location listed on your label.

3. Late Returns & Extensions

• Extension Requests: You must request an extension before your initial 30-day window expires.
• Late Approval Fee: Approved returns received past 30 days incur a mandatory 15% restocking fee.

4. Shipping Costs & Methods

• Domestic Returns: Nerd Urbanity covers 100% of return shipping costs within the United States.
• International Returns: Overseas buyers pay all return shipping costs and local customs duties.
• Exchanges: Domestic exchanges ship free; international exchanges require the buyer to pay outgoing shipping.

5. Processing Timelines

• Inspection Window: Returns are inspected within 5 business days of arrival at our facility.
• Refund Issuance: Approved refunds take 3 to 7 business days to credit back to your account.
• Exchange Delivery: Replacement items ship within 48 hours after the original item passes inspection.

6. Shipping Damage & Carrier Issues

• Defects & Discrepancies: Report damaged or incorrect items within 30 days for a free replacement.
• Proof Required: You must provide clear photo or video documentation of the product issue.
• Refused Delivery: You may refuse delivery only if the outer shipping box is severely damaged.
• Cosmetic Box Damage: If the item functions but the box is dented, file a claim directly with the carrier.
• Lost Packages: If the carrier deems a package unrecoverable, we issue a 100% refund.

7. Promotional Codes & Store Credit

• Promo Code Forfeiture: Discount codes are single-use and cannot be reissued or refunded upon item return.
• 90-Day Credit Window: Incorrect items reported between 31 and 90 days qualify for store credit only.

8. Guidelines for International Purchases

• Tracking Policy: The 30-day return clock begins strictly when the carrier tracking marks the item "Delivered."
• Currency Fluctuations: All refunds are issued in USD; we do not cover bank foreign exchange fee differences.
• Customs Seizures: Nerd Urbanity is not liable for items destroyed or held indefinitely by foreign customs.

Frequently Asked Questions (FAQ)

How do I get my prepaid return label?

We send it directly to your email after you contact us.

Will I get my used discount code back if I return an item?

No, promo codes are single-use and cannot be reissued.

What happens if my item arrives damaged?

Email us photo proof within 30 days for a free replacement.

Can I return an item after 30 days?

Only if you requested an extension beforehand. A 15% restocking fee applies.

Who pays for international return shipping?

Overseas buyers cover all return shipping costs and customs duties.