Nerd Urbanity Pre-Order Policy & Price Protection

Pre-orders may be placed months before a product's estimated release date. Payment terms depend on whether the product is a standard pre-order or is specifically marked as eligible for a Non-Refundable Deposit (NRD).

• Standard Pre-Orders — Payment in Full at Checkout: Full payment is collected immediately when the pre-order is placed, regardless of the estimated release or arrival date. Standard pre-orders that do not require an NRD may be canceled at any time before shipment for a full refund.
• NRD Pre-Orders — Deposit and Remaining Balance: On select products clearly marked as NRD-eligible, a non-refundable deposit of up to 15% of the product price is collected when the pre-order is placed. The remaining balance is invoiced after the item arrives at our warehouse. The remaining balance must be paid within 14 days of the invoice date.

Pay-on-arrival or deferred balance payment does not apply to standard pre-orders. Any available NRD arrangement and its specific deposit amount will be identified on the applicable product listing.

Some select collectibles are offered with an NRD of up to 15%. Products using this arrangement will be clearly marked with the applicable deposit amount before purchase.

• NRD deposits are collected at the time of placing the pre-order and are non-refundable if the customer cancels.
• Once the product arrives at our warehouse, an invoice will be sent for the remaining balance. Payment is due within 14 days of the invoice date.
• If the remaining balance is not paid within that window, the order may be canceled and the non-refundable deposit forfeited.
• Exceptions expressly stated elsewhere in this policy, including applicable price-increase or supplier-cancellation provisions, remain in effect.

• Standard Pre-Orders (Non-NRD): Customers have the option to cancel at any time before the item ships from our warehouse for a full 100% refund.
• NRD Pre-Orders: If you wish to cancel a pre-order that required a non-refundable down payment, you must contact Nerd Urbanity customer service directly to complete the cancellation. The non-refundable down payment will be forfeited. 

• Arrival Notifications: When possible, Nerd Urbanity will send out a notification that a pre-order is arriving soon. This allows you to review your selected payment method, shipping address, and shipping method before your order is processed. 
• Updating Your Info: We may not be able to provide notice for all incoming items, as we are dependent on vendor alerts. Any updates to your shipping or billing information should be updated as soon as possible by opening your account page or emailing us directly.

• Price Reductions: If the market price of a pre-order is reduced, your order price will be adjusted downward to match the lower rate.
• Price Increases & Tariffs: In rare cases where exact vendor pricing isn't initially provided, or if higher United States tariffs are imposed, a price increase may happen. In this event, we will contact you directly. You will have the opportunity to accept the new rate or decline the purchase for a full 100% refund (including any NRD funds paid).

• Shipping Fees: Shipping fees shown at checkout for pre-orders are estimates. We do not always know the exact weight or product dimensions at the time a product is listed.
• Fulfillment: Once pre-ordered items arrive, we work diligently to ship them out as quickly as possible. If circumstances outside of our control cause a delay, we will notify you immediately. [1, 2]
• Cancellations by Nerd Urbanity: If Nerd Urbanity cannot fulfill a pre-order due to manufacturer shortfalls or allocations, we will cancel the order and notify you as soon as possible. A full refund will be issued, but no additional compensation will be provided for the inconvenience.